Please note that we do not allow impromptu parties (gifts, desserts, large gatherings) during our open hours. It just makes for an uncomfortable dynamic for everyone because not everyone is invited to the “party” and those who are not a part of the “group” always wind up leaving early .

So we ask that if you are meeting with a group for a play date that you keep it small (under 8 kiddos.)

We also do NOT allow cake, cupcakes, gifts, balloons or any party related items in the facility without a Private Play booking. The children who are not involved do not understand that they cannot have what you are bringing, which causes tears and an uncomfortable dynamic. We will ask you not to bring items into the building if you show up with impromptu party supplies.

Many people will meet in a small group to play and then leave to finish their celebrating at another location. IF you decided to do this, we ask that you please let us know you are coming and inform your guests that this is the circumstance. It’s really uncomfortable for us and your guests when they come in and say “I’m here for the “so & so” party” and we have no clue what they are talking about. If we know, we can tally up your guests for you and you can pay for them after they all arrive. And then you can also ensure they do not bring their gifts in so my staff do not have to inform them/you that they are not allowed. And again, PLEASE keep it under 8 kiddos. Thank you for your cooperation!

What to Expect:

Private Facility Rental @ Mendo LEAP

• Up to 70 people total in group ($10/person for over 70 guests)

• Set Up: We will greet you at your arrival as early as 30 min before your booked event time. (unless you have requested more time) children may not be in play area during set up.

• Complimentary: As party host you get a free coffee/tea, so help yourself to that!

• Food: You may bring all the outside food/drinks you like. Please keep all outside the play area.

• Decor: You may decorate as you wish and utilize our tables and chairs how you like.

• Open Tab: We will open a “tab” for you just in case you want to provide your guests with coffee/tea/socks/snacks from us and we will track it for you and zero out the tab at the end of the event.

• Cake/Dessert: We recommend leaving cake for the end so children don't track sticky fingers back into the play area. If you do plan on children entering the play area after consuming food/dessert please bring wipes to clean hands or have kids wash hands before entering the play area again. Thank you for helping to keep our facility sanitary!

• Trash: We will provide you with garbage bags for your trash. We do ask you to take your trash with you as we do not have a garbage service here. Thank you for understanding!

• Check-Ins: We will check in with you from time to time during your event to ensure you are having all your needs met and to see if you need anything. Otherwise we will make ourselves scarce and can be found at the check-in desk should you need anything.

• If we feel you need help tracking time: We will do a check in at 20 minutes left in your booking as just a reminder that we start cleaning up soon and that it's a good time to start motioning for the end of your event. We know how hard it is to watch the clock as a party host, so don't worry, we will watch it for you! :)

• Play Area Clean Up: We will start cleaning up the play area and gently announcing “clean up time” inside the play area at around 10 minutes left. We will put on a “good bye” song to announce the end of the party. We will sometimes dim the lights if play area isn’t cleared at 5 min left.

• Invoice: We will zero out your “tab” at the end of the event before you leave. All remaining balances MUST be paid before you leave.

• Clean up: you get 30 min after your booking time to clean up. Children may not be in play area during clean up. Our staff have an extensive and time consuming deep cleaning process that begins as soon as the party is scheduled to end. We appreciate your understanding and cooperation!

You can decorate as much or as little as you like! You may rearrange tables and items. If you let us know your plan we can have things moved for you so it’s ready when you arrive to decorate.

Please do not tape or tack anything to the walls. We have provided hardware specifically for your convenience to avoid damage to our walls.

You can bring in all the food, drink and decor you want (it just cannot go in the play area.)

Open Snack Bar: you just let us know the limit/unlimited and we will manage pampering your guests with our ‘healthy’ snacks.

Just let us know the limit/unlimited and we will manage pampering your guests with our specialty coffee and tea bar (hot chocolate included.)

Members get a free coffee bar for all their adult guests!

You can come a half hour before and stay a half hour after for set up and clean up.

There is a $50/15 min fee if you are not all cleaned up with in your allotted 30 minute clean up time.

You may prearrange a longer set up or clean up time for $45/30 minutes. Please respond to any of our emails to request this add on.

Please ensure your children and guests do not enter the play area during set up or clean up.

Please ensure your guests have exited the play area by the end of your scheduled party time, sharp. So our staff can begin their rigorous cleaning routine asap.

If your party does not promptly conclude on time we will be forced to add a $50 fee every 15 minutes you go over (this covers additional staffing costs.)

Why the fees?

We have to pay our staff longer to stay when events go over booking time, and if they have already worked a full shift, this means we will have to pay them overtime. This also means they cannot start their deep cleaning duties on time which will make things logistically difficult.

You can absolutely prearrange within the week leading up to your event for more play time to your party at $100/hour. If it is requested the day of the party we will have to charge the $50 every 15min.

You may prearrange a longer set up or clean up time for $45/30min. Please respond to any of our emails to request this add on ahead of time so we can ensure we have the appropriate staff there to accommodate you.

You can absolutely prearrange within the week leading up to your event for more play time to your party at $395/hour for private events or $100/hr for small party room bookings. If it is requested the day of the party we will have to charge the $100 every 15min.

If you need an explanation as to ‘why’: We have to pay our staff longer to stay at your event and if they have already worked a full shift, this means we will have to pay them overtime. This also means they cannot start their deep cleaning duties on time which will make things logistically difficult.

$50 Extra Time FEE: If your party goes over time and we feel you are not respecting our time and prompts to end your event, there will be a $50 fee added to your invoice every 15 minutes that guests haven’t left. (if there is a reason why you feel you need more time please come talk to us.) This fee is at the discretion of Mendo LEAP. Thank you for understanding, as you can guess, this has happened so we have had to add this fee unfortunately.

Communication:

We will send you a confirmation email, a “one week away” email, a “day before” email and a “follow up” email within a few days after your event. Please respond to any of those emails to communicate with us any special requests, questions or feedback.

We completely understand that and will gladly reschedule your party up until the day before the party!

We offer free coffee and tea bar for all adults to our active members or bundle holders who book!

Helium Service: We now offer helium services on site. Simply drop off your balloons and we will have them blown up and ready for you when you arrive! Price Per Balloon. Must be arranged in advance because not all staff are trained on helium services.

12in and under: $2

13in-18in: $2.75

19in-24in: $3.50

25in-36in: $5.00

37in and up: $10

Service Fee Per Order: $10

we will have your invoice ready for you to pay before you leave after your party. :)